Our commitment to you

At Rosedale Leasing we are dedicated to providing the best possible customer service and treating you in the fairest possible manner. Ever since our formation in 1983 we have always prided ourselves on delivering the highest standards of service which our customers can be truly satisfied with.

Our commitment to you is:

  • To always put your needs and requirements at the forefront of everything we do.
  • To continue to ensure you understand from the outset any risks associated with the services we provide.
  • To ensure information is communicated in a way that isn’t misleading or ambiguous.
  • To maintain transparency at all times.
  • To maintain clarity. Therefore, our services are free from any hidden terms and conditions or complex technical jargon.
  • To offer accurate advice that is appropriate to your specific circumstances and requirements.
  • To understand the importance of customer privacy and follow a Privacy Policy which you can read here.
  • To regularly review internal processes and systems to make sure you are getting the best possible service.
  • To respond to and deal with all customer complaints. We understand that sometimes you may not feel satisfied with the service provided. If that is the case, we always respond and deal with complaints in a prompt and professional manner.

We hope we can provide you with our usual excellent service and help you find your perfect car lease deal. However, should you wish to discuss your experience with us, we will take your feedback seriously and aim to come to a satisfactory conclusion.

“I have been highly impressed by Ami’s professionalism and service throughout the process. She has been patient and very knowledgeable when helping us find the right car for our needs. We’re also very pleased with the deal she found for us. We will definitely continue to lease our next cars through Rosedale and will be recommending Ami to friends.”

Paul | Customer

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